General Platform & Strategy
Dragonfly Health is the operating platform for care-at-home and post-acute care, unifying pharmacy, DME, technology, data insights, and support into a single coordinated system. By connecting these capabilities, Dragonfly Health replaces fragmented vendor models, improves visibility, and enables more consistent, reliable care delivery across the patient experience.
Our integrated platform delivers comprehensive care-at-home infrastructure, including:
- Access to Care: Nationwide DME and hospice pharmacy access via direct fulfillment, network partners.
- Innovative Technology: Purpose-built mobile and desktop applications featuring seamless electronic medical record (EMR) interoperability.
- Clinical Expertise: 24/7 pharmacist-led clinical guidance, consultative utilization management, and strategic formulary development.
- Data Insights: Longitudinal data analytics, predictive symptom tracking, and exclusive post-acute benchmarking tools.
- Quality Assurance: Rigorous service standards, quality-vetted provider networks, and third-party patient experience tracking.
Dragonfly Health powers complex home-based and facility care across multiple specialized service lines, including:
- Hospice Programs: Unifying medication and equipment management to simplify nurse workflows and keep patients stable.
- PACE Organizations: Providing an integrated platform for DME, coordinated home services (CHS), specialized medical supplies, and personal emergency response monitoring to reduce capitated costs.
- Skilled Nursing Facilities (SNF): Delivering high-acuity respiratory, bariatric bed, and advanced wound care solutions with data-driven transparency to manage total cost per resident.
- Waiver Programs: Ensuring flexible, geographic-barrier-free home delivery and equipment sourcing for Medicaid and state waiver populations.
- Hospital-at-Home Models: Delivering rapid asset deployment for urgent post-discharge setups and swift equipment recovery for compressed acute episodes.
No. These platforms are available separately, but the greatest benefits come from participating in Dragonfly Health's pharmacy and DME unified operating platform that supports coordinated care delivery. By connecting medication management, equipment coordination, and clinical workflows, the platform helps reduce manual processes, streamline communication, and improve execution across the patient journey.
Organizations partner with Dragonfly Health to simplify care-at-home delivery through a single, coordinated platform. By unifying pharmacy, DME, technology, data insights, and support, Dragonfly Health reduces administrative burden, improves visibility into performance, and enables more consistent, reliable execution across the care experience.
Traditional vendor models rely on separate providers for pharmacy, DME, and support services, which often creates fragmentation and coordination challenges. Dragonfly Health replaces this model with an integrated operating platform that brings these capabilities together into one system—providing a single point of accountability, aligned workflows, and shared visibility across the entire care episode.
Technology & Interoperability
Technology is the foundation that connects pharmacy and DME workflows within the Dragonfly Health platform, enabling coordinated care delivery across the entire patient episode. Through EMR integration and purpose-built applications, the platform streamlines ordering, fulfillment, and communication—reducing manual processes, improving visibility, and helping care teams operate more efficiently.
Our dedicated, in-house development and implementation teams build deep, native interfaces with leading post-acute EMR systems. By automating data flow directly from the EMR to our platforms, we transmit core clinical demographics, dosages, and medication coverage instantly. This eliminates redundant data entry, reduces administrative friction, and ensures that clinical coordination remains centered within your primary system of record.
DMETrack is our proprietary, web-based and mobile-optimized portal designed to streamline equipment coordination. It provides nurses and administrators with near real-time order status updates, customizable alerts, and a clear view of all equipment currently active in a patient's home. It connects directly with our quality dashboard to track fulfillment performance across our provider network.
E3 Pro is our mobile and desktop medication management application. It embeds prescribing, mail-order tracking, local pharmacy utilization, electronic prescribing, and clinical tool access directly into the daily nursing workflow.
Yes. For select EMR systems, our software uses automated logic. When a hospice or post-acute facility submits a discharge message within their primary EMR, it automatically triggers a DME pickup order and establishes a definitive signal to stop equipment billing, protecting agencies from unnecessary administrative and rental costs.
Dragonfly Health's data insights are built on a longitudinal dataset that combines pharmacy and DME utilization across the care-at-home landscape. This integrated view enables organizations to benchmark performance, identify trends, and anticipate patient needs—supporting more informed clinical and operational decision-making across the full care episode.
Clinical Support & Patient Experience
Yes. Specially trained pharmacists are available to clinicians 24/7 via our clinical hotline to provide guidance on complex symptom management, proper dosing, medication conversions, deprescribing, and localized eligibility questions. This clinical framework operates as an extension of your staff to support patient comfort and safety, dosage conversions and compliance with Condition of Participation (CoP) requirements.
We directly target family satisfaction and patient comfort by eliminating supply chain uncertainty. Our technician-facing mobile app provides proactive delivery coordination, automated ETA messaging, and real-time setup updates to minimize family anxiety. Additionally, we provide caregiver training materials and enrichment resources designed to improve confidence in daily care management.
Operations & Network Partnership
Our nationwide platform delivers 50-state coverage for both DME and pharmacy. Our network includes our own direct-to-patient DME warehouses and pharmacies, including full-service mail-order pharmacies handling millions of prescriptions annually. We also maintain an actively monitored DME access to over 65,000 retail and LTC pharmacies.
Durable medical equipment providers looking to secure steady regional volume can partner with Dragonfly Health by submitting a request through our provider network landing page. Network partners utilize our specialized technician mobile app to capture proof-of-delivery images, maintain offline documentation in the field, and receive real-time order updates.
Careers & Culture
As a growing national care infrastructure company, we routinely hire across five core domains:
- Operations & Patient Support: Delivery drivers, warehouse coordinators, and field service technicians.
- Pharmacy Services: Registered pharmacists, certified pharmacy technicians, and clinical care experts.
- Technology & Innovation: Software engineers, product managers, and IT data analysts.
- Customer Care & Revenue Cycle: Medical billing specialists, customer care representatives, and intake coordinators.
- Client Services & Corporate Operations: Strategic account managers, sales consultants, HR, and marketing professionals.
We offer a competitive compensation and total rewards package that includes:
- Comprehensive medical, dental, and vision insurance.
- A corporate-matched 401(k) plan with immediate vesting.
- A competitive Paid Time Off (PTO) program that includes company-sponsored volunteer hours.
- Virtual medical care, online wellness coaching, health advocacy programs, and an Employee Assistance Program (EAP).
- Peer-to-peer rewards and appreciation point exchanges via the Cooleaf platform.